Contact us

We're on hand to handle your every need. We'll be delighted to help.

Pre-Sales Enquiries

Not sure which plan might be right for you, or looking to find out more information about specs or setup? That's what we're here for! Just get in touch. Schedule a consultation call

Existing Clients

If you can't find what you're looking for on our dedicated Support Site then don't worry! That's what we're here for! You can even pick up the phone and talk to us.

Abuse and Domain Enquiries

To report abuse please e-mail [email protected]

Complaints

Please visit our complaints page to lodge a concern or complaint.


Address:

Krystal Growth Ltd
71-75 Shelton Street
Greater London
London
WC2H 9JQ

Get technical support:

Chat with our team

Call Sales:

+44753714082776

Monday–Friday 9am – 5pm

Live Stats

Transparent, honest support

Our award-winning in-house support is ready to assist...

Tickets

234

Total Tickets
(last 7 days)

Calls

45

Incoming calls
(last 7 days)

Live Chats

312

Live Chats
(last 7 days)

4 hours

Ticket resolution time
(average - last 7 days)

9 minutes

Call duration
(average - last 7 days)

56 seconds

Live chat wait time
(average - last 7 days)

60%

Tickets solved in 1 response
(last 7 days)

12 seconds

Hold time
(target)

3 hours

Live chat resolution time
(average - last 7 days)


We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.

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See how we're honest & transparent in everything we do.
Green Hosting Provider
Eco-friendly

100% Green Mother Child Provider

We use 100% renewable electricity from sources like the sun, wind and sea.

Green Energy

Green Energy

We use Ecotricity for our power, the first company in the UK to offer true 100% renewable energy.

Green Datacentre

Green Datacentre

All power consumed at our Netwise datacentre facility uses 100% renewable energy and have achieved a PUE rating of 1.12.

Green Mindset

Green Mindset

We want to start creating a path to a cleaner future, so we're working with Trees For Life and Ecologi to plant trees in the Scottish Highlands.

Green-Minded Staff

Green-Minded Staff

Our staff are encouraged to be green and we assist where possible; we also hope our clients adopt a 'greener approach' to technology in the future.