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Dear Client,

What a fantastic start to the summer! After the hugely positive response to the email I sent at the start of May we revamped the website to make it really obvious who we are and what we're about. In addition to a new design this includes 2 totally new pages; Our Creed and Live Stats (more info below!)

Price Variation

But first, a bit of business. As previously notified, prices for clients who joined us before May 1st 2018 will be changing to the ones listed on the website for your next renewal on or after the 1st of August 2018. That means if your plan renews in March 2019 you won't pay the new prices until then.

If you're a fan of the service and plan on sticking around you can lock in the old pricing for another 1 or 3 years and make a saving. This time is added to your current renewal date, whenever that is, even if you pay monthly.

The rationale behind the need to increase the prices is detailed in the previous email and on the new site but the short story is that we haven't changed prices in 5 years, the market has become massively consolidated by a few players who enjoy economies of scale we do not and that quality costs. To thrive as an independent we've got to put up our prices. Now, back to the cool stuff...

Website Upgrades!
After May's email many clients got in touch to say that they didn't realise we were so passionate about what we do. Well we are! Others expressed their surprise that we had an interesting origin story as a champion of good service. So, we've spruced up the site design (feedback welcome, as always) and added 2 great new pages I hope you'll enjoy (and share).

Our Creed

We believe business is about solving problems, not making money.
We constantly reinvest profits to build the best company possible.
We believe in being open and trustworthy.
This includes having a clear and fair billing policy with no hidden “extras” or surprise renewal prices!
We believe in being honest.
We look out for our clients and won't sell a plan that doesn't meet your needs or budget. If we make a mistake we'll admit to it and make it right.
We believe that quality support is a right.
Support should be superb, personal and easy to obtain. We will never outsource our support.
We believe the company is the staff.
We always hire “autonomously excellent” individuals who are passionate technologists. Krystal is great people, great technology, in that order.
We believe you get what you pay for.
We spend whatever's needed for the best reliability and performance. We own our own equipment and never cut corners.
We believe that we all have a responsibility towards protecting our home.
We utilise “Green” technology, 100% renewable energy at all sites and are actively searching for ways to reduce our impact.
We believe consumers are best served by legitimate competition, not monopolies.
So we will not be selling to the businesses we set out to challenge!
Interested in getting to know why we're in business? Visit Our Creed page for an illustrated story that explains our genesis and where we're going.

Live Stats!

This page you'll have to visit as an image can't do it justice, it's a fully live real-time view of our hosting company. You can even see when we're under attack (and your website remains unaffected!)

If there's something you'd like to see on this page let us know and we'll try to add it!

Well, that's all from me except to say that we've got some very exciting projects in the pipeline that I'm looking forward to sharing with you in the near future. In the meantime, try not to melt and enjoy this wonderful summer of sporting events!

Thank you for your continued custom.

Kind regards,

Simon Blackler - CEO Krystal Hosting

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